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Help Center

My account & outages

My account & outages

Got questions about your electricity account? Find the answers here. Plus, learn more about our app & online portal and what to do in a power outage.

My account

I'm a Bill Hero customer, why can't I log in to my MyMojo account?

When will I be able to see my data on the Mojo MyAccount dashboard?

Sanctuary Energy migration

What are my login details?

How to...

How to use Mojo's mobile app

How to change your postal address.

How to view your hourly usage

How to view your daily usage

How to refer a friend

How do I cancel my contract or close my account?

I am moving out, how do I close my account?

How to request your meter data

How to make a complaint

How to reset your MyMojo account password

How can I transfer the electricity to the new owners?

How do I add an authorised contact on my account?

How do I read the smart meter?

I am transferring to another retailer, how do I close my account with you?

See more

Mojo Power App

Why is the solar simulator not available?

What can the Mojo app do?

I’m experiencing an issue with the app. What should I do?

How does the solar consumption estimate in the app work?

Home electrical works

I have added new solar panels on site, what's next?

I have upgraded my solar panels on site, what's next?

Outages, emergencies and faults

What do I do if I've been disconnected?

What if I've been impacted by bushfires?

What do I do if my electricity goes out?

How do I avoid the power going out if there is a life support machine in my home?

What is the contact number of my distributor?

See more