Metering installation timeframes

Find our how long it takes to get a smart meter installed.

The exact installation timeframe will depend on a number of factors, including the type of work that's being done. The following timeframes are applicable in QLD, NSW and SA.

New connections: Once notification has been received that all requisite connection services are completed (by your Electrician and/or the Local Network Service provider), the meter will be installed within 6 business days.

Malfunctioning meter rectifications: As soon as possible and no later than 15 business days after the metering coordinator has been notified.

Meter exchanges, including upgrades and modifications: Within 15 business days of receiving a request from a small customer to exchange the meter.

In all instances, you will be contacted by either Mojo Power or our appointed Metering Coordinator to discuss the meter works and if possible, negotiate a specific date for works to be carried out. If a date cannot be confirmed the works will be completed within the maximum timeframe as detailed above.