Outlines the process for lodging a complaint.
To make a complaint, you can contact us via email or post:
- Email us at firstname.lastname@example.org
- Write to us at Complaints – Mojo, GPO Box 7049, Sydney NSW 2001
If you are experiencing any issues, we will do our best to resolve things immediately (or within 2 business days if you write to us by post). If we can’t resolve your issue on the spot, we’ll give you an expected time frame for a resolution and keep you informed of our progress.
If you’re still dissatisfied with the overall result and you’ve given us an opportunity to resolve your complaint, you may contact the Energy & Water Ombudsman. Contact details are below:
Energy & Water Ombudsman NSW
Reply Paid 86550, Sydney South NSW 1234
Free Phone: 1800 246 545
Free Fax: 1800 812 291
Energy and Water Ombudsman Queensland
PO Box 3640, South Brisbane QLD 4101
Free Phone: 1800 662 837
Fax: (07) 3087 9477
Energy and Water Ombudsman Victoria
Reply Paid 469 Melbourne VIC 8060
Free Phone: 1800 500 509
Free Fax: 1800 500 549
Energy & Water Ombudsman
GPO Box 2947 Adelaide SA 5001
Free Phone: 1800 665 565
By providing us feedback, you help improve our service.
You can also view our Standard Complaints & Dispute Resolution Procedures.
For an interpreter, please call 131 450.
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For hearing or speech impairment assistance, please call 133 677.